Served as a Quality Assurance analyst for a fast-paced healthcare company with experience in medical chart audits, administrative operations, claims processing, and analytical support.

• Drove a 33% increase in revenue by re-strategizing the allocation of services to maximize patient care and nurses' schedules through the identification of service distribution problems using the company's KPIs and monthly summary reports.
• Boosted patient satisfaction by 10% by developing programs to improve patient care using insights from observed clinical trends and anomalies as program guidelines.
• Established a robust data environment by streamlining data storage into a centralized EHR system, which resulted in improved data accessibility, operation efficiency, and a lift in on-time clinical document submission by 30%.
• Strengthen relationships with six strategic healthcare partners by creating open communication channels, resulting in improved collaboration.

• Consistently achieved weekly metric goals set by store management by highlighting target merchandise with strategic promotional approaches, leading to an average of 3-5 credit card sign-ups per shift.
• Assisted in the onboarding process by training new hires in standard operating procedures, optimizing customer satisfaction, and troubleshooting complaints and concerns.
• Supported overall store operations by performing ad hoc tasks as needed by management, ensuring smooth flow of operations.